Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUS501C Mapping and Delivery Guide
Manage quality customer service
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCUS501C - Manage quality customer service |
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Description | This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.Operators may have staff involved in delivering customer service and are responsible for the quality of their work. In many instances the work will occur within the organisation’s policies and procedures framework. At this level, the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies, will be required. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Many managers are involved in ensuring that products and services are delivered and maintained to standards agreed by the organisation. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan to meet internal and external customer requirements |
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Element: Ensure delivery of quality products and services |
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Element: Monitor, adjust and review customer service |
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